PipBack Privacy Notice

and Data Policy

Pip Back – Privacy Policy

Last updated: 16 June 2025

This Privacy Policy explains how Zenith Operations Limited (“Pip Back”, “we”, “us”, “our”) collects, uses, shares and protects the personal information you provide—or that we collect—when you use the Pip Back website, Chrome extension or any related service (together, the “Service”). It also describes the choices and rights you have in relation to your personal data.

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the Service.

1. Who we are

  • Legal entity: Zenith Operations Limited

  • Registered address (for legal reference only – no customer service at this location): OFFICE 3906, 39F, The Center, 99 Queen’s Road Central, Central, Hong Kong

  • Primary contact for all privacy and support enquiries: support@pipback.com

    • Please do not send postal mail; all privacy requests and user issues must be submitted via email.

2. Scope of this policy

This policy applies to:

  • Visitors to the Pip Back website

  • Registered Pip Back account holders

  • Users of the Pip Back Chrome extension

  • Anyone who contacts our support channels or otherwise interacts with us

3. The information we collect

3.1 Information you give us

• Account details: name, email address, password, country of residence
• Cashback requests: order ID, purchase date, screenshot or invoice, prop-firm username, amount paid
• Payout details: PayPal email, Wise account details, or bank information
• Support messages or survey responses
• Marketing preferences

3.2 Information we collect automatically

• Log data: IP address, browser type, device type, operating system, referral URL, timestamps
• Cookie and pixel data for affiliate tracking, analytics and fraud prevention
• Usage data: clicks on partner links, pages visited, extension activations

3.3 Information from third parties

• Affiliate networks & partner prop firms: confirmation of purchase, commission amount, status updates
• Payment providers: confirmation of payout success/failure, payout reference numbers
• Analytics providers: aggregated website or extension-usage statistics

We do not collect or store payment-card numbers used at partner checkouts.

4. How we use your information

We use personal data to:

  1. Operate, maintain and improve the Service

  2. Track purchases, validate cashback and credit your account

  3. Process and deliver payout requests

  4. Detect and prevent fraud, abuse or security incidents

  5. Communicate with you about cashback status, account changes or support requests

  6. Send marketing messages if you have opted in (you can opt out any time)

  7. Produce aggregated, anonymised statistics to improve performance

  8. Comply with legal obligations, accounting and tax requirements

5. Legal bases for processing (EEA & UK)

We rely on:

  • Performance of a contract – creating your account, tracking purchases, paying cashback

  • Legitimate interests – fraud detection, security, analytics

  • Consent – optional marketing emails and non-essential cookies

  • Legal obligation – complying with law, court orders, tax rules

You may withdraw consent at any time; this does not affect prior processing.

6. Cookies and similar technologies

Cookies are essential for earning cashback. They recognise clicks, keep you logged in and attribute sales. Analytics cookies help measure traffic and improve features. A banner on first visit lets you manage non-essential cookies. Disabling essential affiliate-tracking cookies means we cannot track purchases or pay cashback.

7. Browser extension privacy specifics

The Pip Back Chrome extension:

  • Reads the current page URL to detect partner prop-firm sites

  • Prompts you to activate cashback or applies our coupon

  • Inserts coupon code in the checkout field when you click “Apply”

  • Sets affiliate-tracking cookies so the partner credits Pip Back

  • Collects lightweight diagnostic data (extension version, activation counts, errors) to improve reliability

It does not record full browsing history outside partner domains or capture keystrokes, passwords or payment details.

8. How we share your data

We share personal data only with:

  1. Affiliate networks & partner prop firms – order IDs, pseudonymised user IDs, purchase amounts (to validate sales)

  2. Payment processors – PayPal, Wise, banks (to send payouts)

  3. Service providers – hosting, email, analytics, customer-support platforms (all under confidentiality agreements)

  4. Authorities – when legally required or to protect rights

  5. Successors – in the event of merger, acquisition or asset sale (you’ll be notified beforehand)

We never sell or rent your personal data.

9. International transfers

Data may be stored or processed outside your country. When transferring data from the EEA or UK, we rely on:

  • Standard Contractual Clauses, or

  • Another lawful transfer mechanism recognised by regulators

You can request a copy of relevant safeguards by emailing support@pipback.com.

10. Data retention

  • Account & cashback records: kept while your account is active and up to 7 years after closure (tax & audit)

  • Transaction logs: retained 7 years

  • Marketing-consent records: kept until you unsubscribe plus 3 years

  • Diagnostic logs: deleted or anonymised after 24 months

  • Aggregated, anonymised data: may be kept indefinitely

11. Security

We apply technical, organisational and physical safeguards, including HTTPS encryption, role-based access, two-factor authentication for admin accounts, and continuous monitoring. No system is completely secure, but we strive to protect your data.

12. Your rights

Subject to local law, you may have rights to:

  • Access personal data we hold

  • Rectify inaccuracies

  • Delete your data and close your account

  • Restrict or object to processing

  • Receive a portable copy of your data

  • Withdraw consent (marketing/cookies)

  • Lodge a complaint with a supervisory authority

To exercise any right, email support@pipback.com. We will reply within one month or as required by law.

13. Marketing communications

If you opt in, we’ll send updates and promotions. Unsubscribe any time via the link in marketing emails or your dashboard settings. Transactional emails (cashback status, security alerts) are mandatory and cannot be turned off.

14. Children’s privacy

Pip Back is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided data, email support@pipback.com and we will delete it.

15. Changes to this policy

We may update this Privacy Policy. We’ll modify the “Last updated” date and post the new version on the website. Significant changes may also be emailed or shown in your dashboard. Continued use after an update means you accept the revised policy.

16. Contact us

Primary contact for all privacy and support matters: support@pipback.com

Please email us first; we do not handle customer queries at our registered office address.

Thank you for trusting Pip Back with your information.